El Hospital

Person-centred Care Model.

For more than 160 years, our Hospital has provided care grounded in the Person-centred Care Model—an approach that places each patient, their family and their environment at the heart of our work.

This model recognises the individuality of every person and promotes comprehensive, humanised care that embraces physical, emotional, social, family and spiritual dimensions.

Every decision and every aspect of care are guided by the values of humanisation, respect, empathy and dignity at the forefront, ensuring a safe, compassionate and high-quality experience.

True to our tradition and vocation for service, we reaffirm these principles through our partnership with Planetree International, the world’s leading organisation in the promotion of person-centred care.

Thanks to this collaboration, we are a Planetree Member Hospital, which strengthens our commitment to an organisational culture that promotes the wellbeing of both those who receive our care and those who provide it.

Our commitment to care is based on key pillars that guide our daily practice:

Humanised care: We promote compassionate, empathetic and respectful care that honours each person’s dignity and individuality.

Active participation of patients and their families: We encourage open communication, access to information and shared decision-making, reinforcing autonomy and empowerment.

Wellbeing of caregivers: We believe that humanised care is only possible when we also care for our staff, fostering healthy, collaborative and safe working environments.

Healing environments: We create physical and emotional spaces designed to promote calm, privacy and healing.

Clinical excellence and quality of care: We combine scientific expertise with compassion to ensure safe, comprehensive and high-quality care.

A compassionate organisational culture: We uphold values of respect, commitment and solidarity that shape all our actions and relationships.

These pillars reinforce our mission to combine clinical excellence with commitment and humanity, creating a healthcare experience in which every person feels heard, valued and supported. At our Hospital, person-centred care is not just a model; it is a way of living and caring.