As a result of the commitment of its employees to excellence and the bond of trust with its members, the British Hospital is the leading company in the reputation of the health area in Uruguay, according to the results of the first Merco ranking.
The first Merco ranking in Uruguay is the result of the Merco Corporate Reputation Monitor, a reference tool for the analysis of the reputation of organisations and leaders in Latin America, born at the Complutense University of Madrid.
The process allowed to acknowledge the 100 companies with the best reputation in the country. The valuation involved business executives, consumers and members, financial analysts, journalists, unions and university professors, among other opinion groups representing the Uruguayan population.
The applied methodology evaluates variables such as economic-financial results, quality of the commercial offer, talent, ethics and corporate responsibility, international dimension of the company and innovation.
Thus, the British Hospital was in the sixteenth place in the general ranking of Merco companies 2019, and obtained the first place in the health area, thus confirming its leadership in the category.
The results obtained by the British Hospital in the first Merco ranking of Uruguay are added to those obtained in the last edition of the Satisfaction Survey with the First Level Services of the Ministry of Public Health.
The British Hospital leads the entire health area in terms of satisfaction, fidelity and recommendation, according to the report results of 2017 edition, the latest available.
Its obtained the highest consideration of the system - above the other private insurances, mutualists and ASSE - in global satisfaction, in fidelity; and in recommendation.
It also reaped the best indicators of the system in global satisfaction: 9.25; in satisfaction as a percentage of users who said they were very satisfied or satisfied with their institution: 97.5; in fidelity: 98.6; and in recommendation: 98.9.
“It is a collective achievement. Of our employees, committed to the ‘spirit’ of the British Hospital since its beginning, with the excellence in the provision of health services and with permanent improvement. From our members and users, who trust us and actively contribute to our improvement,” value the Hospital Services Manager Sandra Bogado.
“The commitment to excellence is the essence of our identity. To make possible the highest quality in health services we work every day. Our Human Resources are our main asset,” she said.
She also recalled that the British Hospital maintains a close relationship with its members, creating with them and their families lasting bonds of trust and that leads to a permanent feedback.
The British Hospital systematically relieves the topics of interest to its members and applies satisfaction surveys to learn in first-hand the experience of its members during the different instances of interaction with the institution.