Health Insurance
User Guide
User guide for Hospital Scheme members.
If you have any questions about how certain areas work, you may contact the HS Members Department.
Web access for online services and mobile app.
Using our self-service platforms gives you real-time access to features and information, enhancing your experience as a member and user of the plan.
To set up your self-service account, go to Online Services, select Register, and complete the form. You can then log in with the same username and password you created during registration, both on the web portal and the mobile app.
To schedule a medical appointment, call 2487 1020 ext. 2740 during extended hours: 7:00 am–9:00 pm Monday to Friday, 8:00 am–2:00 pm on Saturdays and Sundays, and 8:00 am–3:00 pm on public holidays (working days). You can also book appointments through the Online Services section on our website or via the mobile app.
We recommend choosing a GP who can get to know you, follow your medical history and guide you on age-appropriate routines and preventive check-ups.
Allows you to find the first available doctor in the speciality you are looking for.
Provides the option to see a doctor the same day in the following specialities: general medicine, gynaecology, physiatry, dermatology, psychiatry, ENT (ear, nose and throat) and paediatrics.
All appointments can be scheduled at either our Main Clinic or at the Carrasco Clinic.
You can book virtual consultations any time, from anywhere.
Every aspect of the patient's medical history is stored in the Electronic Health Record.
This means that every test ordered and every medication prescribed by your physician is documented and readily accessible in each department, making it easy to carry out tests or dispense medications as needed.
Tests ordered by your treating doctor are valid for three months. After that period, you must return to the doctor to have them reissued if necessary.
The results of the tests will be available in the EHR for review by healthcare professionals, who will determine the appropriate treatment.
You can also view your laboratory test results through Online Services or via the mobile app.
You have access to our emergency service for urgent and emergency consultations, available 24 hours a day, 365 days a year.
Patients are triaged according to the severity of their condition, and care is provided in two clearly defined areas: one for low-complexity cases and another for high-complexity cases requiring urgent attention.
For urgent care outside Montevideo, please contact our service on 2487 1020 ext. 3000 to request authorisation for treatment.
Prescribed medication can be collected from any of the participating pharmacies:
Note: It can also be requested by phone for home delivery.
The medication either has a 50% discount or is a fixed amount if you have purchased the "fixed-charge medication plan."
To purchase the fixed-charge medication plan:
You can subscribe to this plan at any time, subject to approval and review of your Medical Record. Please note that it does not cover pre-existing conditions or treatments received before the plan is requested.
To enrol, you must complete the application form and sworn statement at the Members Department.
Age limit to purchase this plan is 60 years.
UCM is included in your membership.
Call 147 any time for assistance.
The home visit has an additional charge that will be added to your monthly fee.
If you are planning to have children, you must have been a member of the Hospital Scheme for at least 10 months before the birth to receive full coverage.
This ensures that antenatal care for the baby is included, and the baby’s enrolment is automatic.
To subscribe to additional services for the new member, request a specific payment method, or complete the FONASA benefit process, please contact the Hospital Scheme Service Department at 2487 1020 ext. 2201, Monday to Friday, 8:00 am to 8:00 pm.
You can purchase any of our travel insurance plans through Online Services, the mobile app, or in person at our offices, at least 48 hours before your trip.
You can check the terms, costs, and available plans here:
See terms and costs for membership / travel insurance plans.
If you are abroad, you can request assistance by calling +598 2908 3381 or via WhatsApp at +598 92 888 900.
How to receive assistance from abroad:
For assistance, HS members can contact MAWDY Uruguay at +598 2908 3381 or via WhatsApp at +598 92 888 900.
Assistance will not be covered unless it is previously authorised and coordinated with the insurance company. In an emergency, contact Mapfre immediately to ensure coverage.
You have the option to purchase insurance for surgical procedures and oncology treatment in the US and the region.
Both plans offer extensive coverage and allow you the flexibility to use the services at any time.
They cover antenatal care for the newborn when the mother has been insured for at least 10 months before the birth and requests it for her child.
How to enrol
Submit the fully completed and signed Sworn Declaration at our offices, along with the SQ Letter and a copy of your ID.
How to request coverage:
Coverage requires only a medical indication for a surgical procedure or oncology treatment. Present yourself at the Hospital Scheme Members Department to coordinate the necessary arrangements.
Assistance abroad will only be covered if it is pre-authorised and coordinated with the Customer Service office, and subsequently approved by the BSE.
How to enrol:
Each member must sign an individual contract at the Hospital Scheme office or via the HB app to access the benefits.
This corresponds to category No. 4 of Previsora Martinelli.
A prepaid cremation service is also available.
You can add direct family members who are not members of the British Hospital Scheme for an additional cost, which is added to your monthly fee.
How to use the funeral service:
You must contact Previsora Martinelli directly to arrange all aspects of the funeral service (hearses, transfers, wake room, wreath).
Previsora Martinelli – Contact number: 2418 1515.
The British Hospital Membership Plan (Hospital Scheme) offers its members significant discounts across a wide range of services.
To access these benefits, simply present your HB app ID or membership card.
We have special discounts for members who need to obtain their Official Health Card.
THE SERVICE PROVIDERS are SEMM / UCM.
To obtain the discount at SEMM or UCM, you must present the authorisation issued by the outpatient clinic reception desk.
Your monthly membership fee can be paid through the following options:
HB App
Direct debit
Abitab
Redpagos
Home collectors
Main cashier at the British Hospital
Online: Paganza, Banred, Itau online, e-Brou.
You can request to receive your statement by email through our Hospital Scheme office, or access it directly online or through the app.
If you are entitled to Fonasa benefits, you must submit all documentation at the Fonasa office (mezzanine, entrance via Morales) in order to receive the corresponding discount.
As of 1 February 2020, following a new regulation issued by the Ministry of Public Health (MSP) and the Social Security Bank (BPS), a new system for all Fonasa registrations was implemented.
These procedures can only be carried out in person, as the system requires facial recognition, fingerprints and valid identification documents.
Original and valid documents required for each procedure:
- For ACTIVE OR RETIRED WORKERS: Original identity card.
- For SPOUSE: Original identity card and marriage certificate issued within the last 30 days.
- For MINORS (children): Original ID cards of the minor and the parent submitting the application (whether or not the parent is the biological parent), and a birth certificate issued within the last 30 days. For newborns, the minor’s ID may be replaced with a photocopy of the Live Birth Certificate.
- By a THIRD PARTY: Original ID cards of both the applicant and the beneficiary, and an ORIGINAL NOTARISED POWER OF ATTORNEY.
- For DISABLED PENSIONERS: Original ID cards of both the applicant and the beneficiary, and a certificate proving the person has legal guardianship.
